World class performance enabling your success.

Worldwide Support Network

ESI is committed to providing excellence in support by building strong business partnerships with our customers. ESI's total solution support programs provide one-on-one customer care from our highly trained service engineers. Providing key in-depth knowledge and best practice operation and maintenance, we are committed to maintaining support levels that achieve maximum uptime and performance.

Support Offerings

ESI’s Customer Support offers a complete range of optimized support offerings specifically designed to sustain your equipment at the highest performance and productivity levels.

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Support Locations

Distributed globally for quick response.

Global support is available through our network of dedicated service centers and spare parts inventory depots strategically located around the globe. Parts are readily available and in-stock parts can be shipped within 24 hours to all warranty and contract customers.

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Compliance Programs

ESI Believes that a proactive approach toward conserving and enhancing our environment benefits everyone and that accidents are preventable. We are committed to providing the education and opportunity for all employees to participate in the continuous improvement of our Environmental, Health and Safety (EHS) Management System.

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Spare Parts

We offer a range of services, across our product lines, to meet your support needs. Our excellent customer service in conjunction with our support infrastructure are designed to make sure our customers get the right part when they need it.

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ESI has established Terms and Conditions for Product Sales and Purchases, ongoing Support, and for Equipment Relocation & Transfer.

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Prototype & Production

ESI Prototype & Production Services provides the highest quality engineering expertise for process development and short-run manufacturing backed by the leader in high precision and accuracy laser micromachining tools

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ESI service model

For industries facing material transformation challenges in production,  ESI applies unique process and engineering expertise to deliver a set of laser-based solutions that extend our customers’ processing capabilities beyond the limitations of mechanical.

See what it's like to be an ESI customer - contact an ESI Sales Expert today