Warranty support is provided by Regional Centers and Field Service Engineers located in targeted coverage areas around the world. Normal business hours are Monday thru Friday 8am to 5pm.

ESI’s standard system warranty includes:

Phone Support
Onsite Repair
Calibration/Alignment
Parts Replacement
Preventative Maintenance
Onsite or Factory Training

Towards the end of the warranty period, an opportunity is presented to continue product support through ESI’s Comprehensive Support Program, an all-inclusive plan designed to maximize uptime. Each program is targeted to maintain systems at optimal operating levels through planning, online and phone support, parts availability and on-site services. Preventative maintenance strategies included in the program provide for regular review to help ensure that your system is operating at optimal levels of performance.

ESI warranty and contract support is supplemented by operation and maintenance training targeted as a “best practices” prerequisite for all internal support personnel. Classes are available from certified ESI instructors at the ESI factory, or may also be scheduled onsite at the customer facility to minimize personnel down time and maximize training attendance. Please see the Support Training section for a more complete description of ESI’s training programs.

In order to meet your business needs, you may require a more customized approach to your individual support requirements. Contact the support center in your region to custom tailor a service plan for you.

Applications Support

As part of a solutions oriented production environment, ESI Applications Support focuses on pre-sale requirements definition, production readiness at installation and ongoing, dedicated development and deployment of new tool applications to meet emerging customer requirements. These highly customized programs are focused on efficiency and designed specifically to maximize throughput of ESI equipment.

Replacement Parts

ESI prides itself on timely fulfillment of global demand for replacement parts, deployed from strategically placed dedicated parts depots:

Super Hubs in Europe, North America and Asia.
Five additional, regional hubs to maximize local coverage and accessibility, specifically in the rapidly growing Asian region.

ESI offers a range of services to meet your part support needs across all system product lines. Getting the right part when you need it helps to maximize uptime and reduce cost of ownership. A full range of onsite and repair parts services support all operational models - whether you place a heavy emphasis on uptime and require onsite spares inventory or are able to realize additional savings by accepting extended fulfillment times required for repair of customer-owned defective parts.

Onsite Services
ESI onsite services define a focused segment of strategic parts for each system that are required on hand to help achieve targeted productivity requirements. Rapid access to on-site spares is a critical component for maximizing uptime, reducing work in progress, and increasing output.

Requirements analysis and program definition for onsite services are considered by request on an individual, case-by-case basis, to ensure adequate flexibility to meet customer needs.

Advanced Exchange (AE)
The AE Program calls for the replacement of non-working parts, providing the fastest possible availability for customers that need a critical part and cannot wait for the repair cycle. Advanced Exchange offers customers more flexibility to selectively lower parts costs in a way that best accommodates their uptime/productivity model.

Customer Owned Repair
The second key component in a cost-effective Repair Services program, customer owned repairs, are targeted for those parts that are covered by onsite inventory, can be categorized as stock replenishment, and therefore are able to tolerate the cycle time required for the repair process to complete the replenishment.

As part of a comprehensive program, ESI parts services provide customers with opportunities to more effectively lower cost of ownership and maximize return on investment through greater visibility into parts planning and more flexible options for executing optimized parts strategies.

ESI personnel stand ready to assist you in defining a Replacement Parts Program that is tailored to meet your company goals.