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Product Quality Matrix


Rating Criteria Quality System Material/Product Quality Technology Statistical Capability
90 - 100%

Preferred Supplier
Exceeds all Quality System Requirements. Average acceptance rate of 99.5%. Always meets ESI's specification requirements. Continually improving products and processes through advances in quality programs. Utilizes AQP methods. Cp=1.83; Cpk=1.33
(Short term)
Cp=2.0; Cpk=1.67
(Long term)
80 - 90%
 
Certified Supplier
Meets all Quality System Requirements. Average acceptance rate of 90%. Always meets ESI's specification requirements. Continually improving products and processes through advances in quality programs. Utilizes AQP methods. Cp=1.83; Cpk=1.33
(Short term)
Cp=2.0; Cpk=1.67
(Long term)
70 - 80%

Qualified Supplier

(Approved candidate. Continuous Improvement Plan required)
Quality Systems meets most of ESI's requirements. Improving major products and processes through the latest advances in quality programs.  Average acceptance rate of 75%. Resolves all quality-related problems promptly. Constantly responds to quality problems and relays process and procedure changes which affect quality of commodity.  Cp=Cpk=1.33
(Short term)
Cp=Cpk=1.67
(Long term)
Under 70%

Unqualified Supplier
(90 day probation period, short-term Continuous Improvement Plan; required to bring up score to 70% within 90 days. )
Has no recognized quality system. Generally not capable of minimum process controls to ensure product conformance.  Average acceptance rate of fewer than 75% for last year. Seldom meets ESI requirements.  Shows little or no interest in developing a quality program to improve product or processes. CP=Cpk Less than 1.33